Fulfillment Researcher & Account Manager (Remote) Central America
Job Overview
We are seeking a detail-oriented and proactive Fulfillment Researcher & Account Manager to join our growing team. This role combines background screening research, FCRA compliance, client communication, and account management. The ideal candidate must have previous experience with background checks and a solid understanding of Fair Credit Reporting Act (FCRA) requirements, along with excellent English communication skills, strong writing abilities, sound judgment, and the ability to handle situations independently and professionally.
Key Responsibilities
Research & Verification: Conduct background checks and research criminal records, public records, and other relevant information. Review and verify records to ensure accuracy and proper identification of individuals.
Compliance & Evaluation: Evaluate findings according to applicable FCRA requirements and company procedures to determine whether records are reportable or require additional research. Conduct further research when records are incomplete or unclear.
Reporting & Documentation: Prepare accurate reports and maintain detailed case notes and records.
Client Communication: Communicate professionally with clients regarding case updates, pending requests, research findings, and general inquiries.
Account Management: Manage client accounts, respond to requests promptly, and ensure a smooth and efficient screening process.
Administrative Support: Handle general administrative tasks, prioritize pending cases, and consistently meet established deadlines.
Confidentiality: Maintain strict confidentiality and accuracy regarding sensitive personal information while adhering to compliance procedures.
Required Qualifications
Experience: Previous hands-on experience in background screening, background investigations, or a closely related field.
FCRA Knowledge: Prior experience working with FCRA compliance requirements is mandatory (knowledge will be assessed during the interview process).
Technical Understanding: Strong understanding of background screening procedures, record verification, and reportability criteria.
Communication Skills: Excellent written and verbal English communication skills. Professional, personable, and service-oriented demeanor.
Core Competencies: Strong analytical thinking, attention to detail, and problem-solving abilities. Good judgment and common sense when handling complex or unexpected situations.
Autonomy: Ability to work independently, manage multiple cases, and communicate effectively with U.S.-based clients.
Preferred Qualifications
Experience supporting healthcare background screening or staffing companies.
Previous client account management or customer service experience.
Familiarity with criminal record searches, employment/education verification, and professional license verification.